IT Technician - End User Support
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The IT Technician is responsible to deliver IT services, to support end users and to contribute to IT International projects within the assigned region or, as needed, occasionally in other regions
Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices
Perform incident resolution or, when needed, escalation to the appropriate group
Interact with regional business partners and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues
Execute software installation and deployment to computing systems
Execute asset change tasks and reflect such changes in appropriate databases
Provide IT consultation to the end user
Distribute new user IT starter package and provide initial user IT orientation
Ensure security and policy compliance while performing technical tasks
Participate in regional and cross-regional technical meetings
Contribute updates to technical documentation, procedures and process definitions
Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes
Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function
Contribute to IT International projects as needed and as coordinated by the assigned project manager
The IT Technician reports to the Regional Operations Manager and receives functional guidance from the Technical Leads. The ITT frequently interacts with end users, Service Fulfillment Analysts, Technical Leads, IT Int'l Project Managers and external service providers.
Some business travel may be required, as driven by business needs. Special project assignment, backfill requirements or rotations may require short-term assignments to other sites and regions.
Significant flexibility is expected to perform off-hours activities, both on site and remotely
What we're looking for:
IT technical support skills with superior knowledge of operating systems and software
Extensive knowledge of mobility devises
Excellent troubleshooting and problem solving skills
Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required
Capable of managing multiple tasks at once and meeting commitments; positive attitude even in stressful situations
Dynamic and proactive attitude, flexibility
High level of energy, enthusiasm and passion highly desirable
Excellent English oral and written communication skills
Strong sensitivity for cultural differences and significant global acumen
Good hands-on experience in enterprise IT infrastructure support and service delivery
Computing or engineering degree preferred
Professional technical certifications highly desirable
Previous experience working in a global IT team highly desirable
All information provided will be checked and may be verified.
Please apply asap for this role as recruitment may commence before the end date.
Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE.