ITIL Coordinator
Recruiter
Interaction Recruitment
Listed on
15th January 2019
Location
Peterborough
Salary/Rate
£25000 - £28000
Type
Permanent
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We are currently recruiting an ITIL Coordinator - aligned to problem management to join on of our well established clients based in Peterborough. This particular role is primarily for a Problem Manager with past experience in this area, though you may also be required to get involved in the other ITL functions such as Major Incident and Change ManagementDuties will include:
· Internal process development to enable delivery of the required service levels
· Make recommendations on operational working practices
· Assist in producing Root Cause Analysis reports as per defined contractual SLA
· Providing daily, weekly and monthly performance reporting
· To manage Major Incident and Problem Records as per agreed contract and ensure that Service Levels are achieved
· Work closely with Project Managers and Service Management to ensure the quality of service and adherence to contractual obligations
· To create Major Incident Reports after the closure of a Major Incident
· To carry out proactive Problem Management via trend analysis of incidents raised
· To carry out reactive Problem Management after the closure of a Major Incident.
· To create and or manage Change, Problems and Major Incidents to fruition
Knowledge and experience:
· Exposure to ITIL working practices and Methodologies
· ITIL Accredited (desirable)
· Experience in producing reporting
· Understanding of Service Management Methodologies and best practice (desirable)
· An understanding of all of the Service Delivery departmental operations, systems, processes and structure (desirable)
· Respond to and deal with email and phone communication effectively and efficiently
· Ability to take ownership and progress Change, Problems and Major Incidents to resolution
· Experience of managing meetings and promoting processes
· Experience of carrying out trend analysis and identifying repetitive issues
If you feel you have the skills and experience required then apply now as interview commence shortly and one of our team will contact you to discuss this further if your application is being considered.
