Technical Services Manager


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

14th January 2019

Location

Birmingham

Salary/Rate

Market Rates

Salary Notes

Market Rates

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Technical Services Manager - Birmingham - 6 months

Technical Services Manager required to join a multinational information technology client working on a project for an end client in the hospitality industry based in Birmingham on an initial 6-month contract.

The Role

* You will be managing a team and will require a broad knowledge of networking technologies and experience of working on large scale network migrations and to challenging timescales in an implementation management role.

* You will also be responsible for planning and guiding service delivery, achieving required service levels and customer satisfaction.

* You will also deploy, manage and develop people to deliver impeccable service and controls costs.

Key Accountabilities

* Managing, motivating and developing a team of technical specialists, ensuring that the service levels are met.

* Building relationships with customers and being the technical interface both internally and externally.

* Mitigating risks and ensuring problems are resolved based on the team's technical skill levels and adequate resources

* Resource allocation/scheduling taking into account changing priorities or issues on services of a small to medium capacity.

* Achieving effective and efficient delivery of service within Service Level Agreement. (SLA)

* Forecasting the impact of business issues on your team and taking appropriate action by monitoring and controlling issues.

* Ensuring the team delivers effective and efficient services within SLAs

* Improving core skills, adopting standard processes and encouraging re-use.

* Ensuring adherence to agreed strategic tool-set, emphasising the need for improved deployment and usage.

If this role is of interest to you, please apply at the first instance.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: