1st Line Support - London

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Position: 1st Line Support

Location: City of London

Salary: £22000 - £32000 + Bonus according to experience.

Our client is looking to recruit a 1st Line Support to be based in London.

The Role & Responsibilities:

Providing 1st line technical support for hardware and software issues

Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior

Ensure all calls are logged into the help desk system and progress notes are added to all calls

Managing the timely resolution of open calls and call actions across all customers

Proactively managing problem calls through to completion in a timely basis

Key Skills and Experience

Very good English communication skills.

Great customer service skills.

1st, 2nd & 3rd line IT help desk support.

Strong knowledge of Microsoft operating systems with emphasis on Windows 7, 8, 10.

Strong knowledge of the Microsoft Office suite.

Self-motivated, well organised.

Good IP networking skills.

To apply, please use our standard online application form by clicking the Apply button below.