Deskside Services / Desktop Support / 2nd Line Support Specialist

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My Client is one of the countries leading players in the financial sector with an established estate in the UK. They are currently expanding one of their subsidiary arms that focuses on insurance and savings solutions.

I am looking for a Deskside services / Desktop Support / 2nd Line Support specialist to work within the IT department, reporting directly to the service delivery manager.

Key responsibilities:

                                                             Deskside Services / Desktop Support / 2nd Line Support

                                                             Installation and configuration of all hardware and software

                                                             Establish and maintain correct procedure for all installations

                                                             Dealing with 3rd party suppliers and engineers

                                                             Planning and implementation of relocation and restructuring

                                                             Ensure compliance with all appropriate group and industry audit requirements

                                                             Contribution towards strategy and policy making

Essential skills required:

                                                             3 years+ Deskside Services / Desktop Support / 2nd Line Support experience

                                                             Educated to degree level; Management of information Science, Computer Science or Information Technology management preferred

                                                             Microsoft certified professional

                                                             IT Infrastructure Library (ITILv2 or v3) Foundation required skills and work experience

                                                             Active Directory

                                                             Lotus notes client

                                                             Experience working within a Service Management orientated environment

                                                             Microsoft Windows 7

The ideal candidate will possess excellent analytical skills to troubleshoot technical issues and will thrive working in a high pressure environment.

Benefits include:

                                                             10% Non contributory Pension Scheme + 2.5% matched by company

                                                             Holiday buy and sell scheme

                                                             Private medical cover

                                                             Award winning range of flexible benefits including RAC membership, retail discounts, will writing, childcare vouchers, Art Pass

                                                             Excellent salary & benefits package

If this looks like the perfect next step in your career then don’t hesitate get in touch. E mail me at [email protected] or give me a call on 020 8973 3770 to discuss this in more detail.

Unfortunately we are only able to respond to successful applicants. Required IT operate as an employment agency and employment business and are an equal opportunities employer.