IT Service Management Specialist

This job has now expired please search on the home page to find live IT Jobs.

IT Service Management Specialist to be based in Milton Keynes on an initial 3 Month contract. Experienced IT Service Management Specialist needed to work with IT Process Owners and Process Managers to ensure that requirements are understood and business expectations are met.

Job Title - IT Service Management Specialist

Location - Milton Keynes

Rate - 450 per day

Duration - 3 Months initial

Main Responsibilities

IT Service Management process analyses and modification, the following processes are in scope;

* Change Management

* Configuration Management

* Software Asset Management

* Release Management

* Problem Management

* IT Service Continuity

Work with IT Process Owners and Process Managers to ensure that requirements are understood and business expectations are met.

SKILLS & PERSONAL CHARACTERISTICS REQUIRED

* Hand-on (3-5 years) experience delivering ITIL IT Service Management processes.

* Exposure to ITIL V3 service management principles and working in a service centric environment.

* Strong entrepreneurial thinking, actively looking for innovative ideas for service improvement.

* Excellent analytical skills, and the ability to demonstrate systematic thought processes.

* Excellent written and verbal communication skills.

* Excellent time-management skills.

* Excellent negotiation skills.

* Self-motivated and a strong team player.

* Vision to identify and create new processes and procedures where none currently exist.

* Ability to influence others in order to promote good working practices or to change opinions in situations where opposing views are held.

* Ability to cope with pressure, meet deadlines and to prioritise appropriately.

Desirable

· ITIL Qualified beyond foundation level

Candidates should submit CVs in the first instance. Mike Tripp 0161 924 3631