Knowledge Analyst : Training; Support; Presentation. Graduate
||£26,000 - £32,000
Knowledge Analyst : Training, Presentation, Technical Support. Graduate. Global Law Firm. City. 12 Month FTC. CCompetitive + Benefits.
Reporting directly to the Global Head of Knowledge the role of Knowledge Analysts key function is to provide gather and load knowledge content on the knowledge management system as well as to provide, set up and perform first line support duties across established knowledge systems.
Working for a city based global law firm with an excellent reputation the role involves the provision of 1-2-1 Training to Senior Stakeholders / VIP users on the new Interactive Data Room Platform, High Q collaborate (training provided). A major function will therefore be the
taking ownership of building key relationships with internal and external clients and working with HighQ Collaborate. As a desirable we are seeking experience of similar automation software / Interactive Data room technology to facilitate the secure sharing of private documentation. Further responsibilities include creation of user and training guides; testing / user acceptance of new tools to access knowledge systems and reports associated with these systems. As part of the wider role function, global travel / global knowledge sharing may form a significant part of this role.
The position may suit a graduate, with 1 : 3 years IT support / Knowledge Share / Training exposure with some exposure to Knowledge share systems and additional experience of handling VIP users. Industry background would, as a preference, be legal with legal document experience but this is not essential for the right candidate. Additional technical relevance includes Microsoft Word and Outlook; i-sheets / HTML as well as ITIL processes and procedures.
You will support users on a face-to-face basis, remotely where appropriate, providing set up, creation, technical user support and Training on existing knowledge systems, for example, Dealrooms and iSheets.
You will be engaged on a 12 month Fixed Term basis inclusive of competitive annual salary holiday and full benefits package. Excellent opportunity to join this popular city based global law firm.