Application Support Consultant - Excellent Training and Career Growth


Premium Job From Evolution Recruitment Solutions Ltd

Recruiter

Evolution Recruitment Solutions Ltd

Listed on

4th January 2019

Location

Norwich

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Application Support Consultant (Norwich)
Up to £22,000 + benefits


Servelec HSC is a market-leading UK-based software vendor to the healthcare industry, specialising in the design, development and implementation of software within acute and non-acute secondary care settings. We create and support world-class software solutions that help medical professionals with the treatment and provision of patient care across the nation, in areas such as mental health and community health.

We're looking for like-minded, talented and creative people who would like to find a professional home to develop their career, utilise their skills and help to solve complex challenges by providing care to patients across the country.

Role

Working as an integral key team member of our application support team providing best in class support and customer experience. You will be responsible for assisting users of Servelec Synergy's application suite in troubleshooting application and database related incidents through to resolution.

Key DutiesInvestigate software and database related incidents - troubleshoot, root cause analysis and implementation a resolution in line with SLA's.Provide excellent customer service to support and maintain relationships.Liaise with cross-functional teams to prioritise incidents and ensure incidents are resolved or escalated to the correct support department.Perform SQL database investigations alongside basic scripting or tracing.
Key SkillsStrong Customer ServiceStrong IT KnowledgeSQL ServerDesirable SkillsScripting Languages - Opportunity to learnBSc in Computer Science (or related discipline)Why Join This Team?Great team environment and lots of training and skills development.Excellent career development and progression into other areas of the business are endless and offers a fantastic opportunity for people to develop and advance their career in IT with a Leading UK Software Vendor.Over time, previous Application Support Consultants have progressed and developed into other areas of the business such as Software Development, Consultancy Services, Sales and Management positions.Salary and  Benefits

Competitive basic salary subject to the successful candidate's knowledge, skills and expertise. We offer a great work environment plus a generous package available from day one, including 25 days' holiday, contributory pension, life insurance, childcare vouchers and the cycle to work scheme. Servelec HSC is an equal opportunities employer and welcomes applications from all sections of society. We do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Servelec HSC specialises in the design, development, deployment and support of software in healthcare, together with social care and education within local government. We are the market leader in the mental and community health sectors in England and within social care in the UK. Servelec HSC has over two decades developing clinically driven, enterprise-wide solutions for use within the NHS and private healthcare organisations. Our software suite covers Electronic Patient Records, Patient Administration Systems, Patient Flow Bed Management, Clinical Information Systems, e-Observations and e-Prescribing technologies which are fully supported by mobile and portal solutions.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: