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IT Support - London
Premium Job From BCT Resourcing
Recruiter: BCT Resourcing
Listed on: 2nd January
Location: London
Salary/Rate: £20000 - £32000
Type: Permanent
Start Date: 2019-01-02
Reference: 1511740_expired
Contact Name:

This job has now expired please search on the home page to find live IT Jobs.

Position: IT Helpdesk / Support
Location: London
Salary: £20000 - £32000 + Bonus according to experience.

Our client is looking to recruit a IT Helpdesk / Support to be based in Central London.

The Role & Responsibilities:

Providing 1st line technical support for hardware and software issues
Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior
Ensure all calls are logged into the help desk system and progress notes are added to all calls
Managing the timely resolution of open calls and call actions across all customers
Proactively managing problem calls through to completion in a timely basis
Proactively working to improve internal processes
Pro-actively identifying potential problems and issues on customer sites
Identification of potential opportunities to replace or implement new solutions

Key Skills and Experience

Very good English communication skills.
Great customer service skills.
Strong knowledge of the Microsoft Office suite.
Self-motivated, well organised.
Good IP networking skills.

To apply, please use our standard online application form by clicking the Apply button below.