2nd Line Support - Service Desk Engineer - IT Helpdesk Analyst
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IT Helpdesk Analyst / 2nd Line Support Service Desk Engineer that has a solid technical background with excellent troubleshooting and customer service skills is required for a well-established Company based in Milton Keynes, Buckinghamshire.
SALARY: up to £30,000 per annum + Excellent Benefits (see below for more details)
LOCATION: Milton Keynes, Buckinghamshire
TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for an IT Helpdesk Analyst / 2nd Line Support Service Desk Engineer that has a solid technical background with excellent troubleshooting and customer service skills.
Working as the IT Helpdesk Analyst / 2nd Line Support Service Desk Engineer you will meet customer requirements efficiently and strive to resolve client user issues by delivering the right solutions first time, on time, every time.
As the IT Helpdesk Analyst / 2nd Line Support Service Desk Engineer you will identify recurring issues and trends, ensuring these are logged and escalated to the appropriate team member.
You will also take ownership of your client’s support requests, providing clear, concise, customer communication whilst managing their expectations. You will also mentor and support colleagues through knowledge sharing and practical guidance.
As a successful candidate, you will have a great opportunity to join this well-established Company that can offer excellent career progression opportunities and ongoing professional development training.
APPLY TODAY
If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties and responsibilities as the IT Helpdesk Analyst / 2nd Line Support Service Desk Engineer include the smooth running of their clients’ systems and network infrastructures ensuring the clients’ get maximum benefits from them. Activities may include:
Hardware and software installations
Manage and work to internal and customer SLA’s, escalating any concerns
Create and maintain customer specific infrastructure documentation
End-to-end ownership of problem resolution
Managing client expectations through clear communications
Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge
ABOUT THE COMPANY
The Company is an award-winning business IT services Company based in Milton Keynes and was founded in 2002. The focus of the Company is to provide IT support in London, Milton Keynes and the surrounding areas.
As a successful candidate, you will be part of a committed IT Services Company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT support team.
COMPANY BENEFITS
As a services business, the Company doesn’t have a product to sell. The key to their success is the service that is delivered and therefore the people that deliver it. The benefits that the Company offer are:
An industry matching salary
Contributory pension scheme
A tailored professional and personal development plan
Receive up to 10 days training per annum, relevant to your position
Fully funded Open University degree
Employee share ownership scheme
When you join the Company you’ll get your pick of their amazing company perks from Perkbox
Support is just a phone call away with this valuable employee service that the Company offer called EASE from Westfield Health
Free financial wellbeing advice and competitive loans through the Neyber platform
Free flu jab
Cycle2Work Scheme
Discounted personal Costco membership
Mtech Scheme (technology loans on discounted IT products)
Free use of the on-site gym
Work in attractive office space with plenty of free parking - The office has: Pool, darts, ping pong, American diner and think pods for those quiet times
On-site weekly boot camp funded by the Company
Take part in their regular events and activities outside of work. This is for charity or just for fun
IDEAL CANDIDATE REQUIREMENTS
Previous IT Service Desk / Help Desk experience supporting SME’s
Excellent customer service skills
Working as part of a wider service delivery function
Supporting multi-site clients
Intermediate level of knowledge and application in:
MS Windows Server Technologies
SBS Technologies
Microsoft Exchange and Active Directory
Firewalls, Router & VPN Technologies
PC/Server Hardware - upgrade, both hardware and firmware. Raid configurations, iLO, make recommendations for upgrades
Group Policies - create, breakdown, troubleshoot issues
Firewalls, Routers & VPN’s - install, configure & troubleshoot
VMWare
Microsoft Office 365
DNS - running through the DNS structure to ensure domain entries exist for DC's, moving external DNS services around to different IP's when internet changes
Symantec Backup Exec - install, configure, set-up backups to tape and disk
DESIRABLE SKILLS
NAS & Storage Technologies
Cisco - install, configure, ACL's and NAT commands
Lync 2010
SharePoint 2007/2010
Websense - Administration
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
JOB REF: AWDO-P4570
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