Senior IT Support Field Engineer - Milton Keynes

This job has now expired please search on the home page to find live IT Jobs.

Position: Senior IT Support Field Engineer

Location: Milton Keynes

Salary: £400000 per annum

Job type: Permanent

Client is an IT Solutions is an award-winning business IT services company based in Milton Keynes. The focus of them is to provide IT support in London, Milton Keynes and the surrounding areas.

Experience:

The 3rd Line IT Support Field Engineer will be a part of the Field Support Team in Milton Keynes. This position is 80% field based, 20% site cover and will be no more than 1-hour travel from the Milton Keynes office to client sites.

The key responsibility for a 3rd Line IT Support Field Engineer is to attend client sites, assist with break-fix maintenance and troubleshooting for all reported issues. You are also expected to respond to reactive issues and complete the successful installation of both software and hardware to meet client requirements.

Essential required:

3+ years experience as an Engineer providing IT support to SMEs;

Familiar with working to SLAs to meet both customer and contract requirements;

Troubleshooting experience to an expert level (Level 3 IT support);

Experience of providing IT support to multi-site clients;

Desirable:

VoIP Telephony;

Mac Support Experience;

ITIL v3 Foundation.

Qualified to at least one of the following - MCSA: Windows Server 2012/2016 or MCSA: Office365 or MCSA: Cloud Platform, CCNA (Switching and routing) or VMware Certified Professional 6.5 - Data Center Virtualization (VCP6.5-DCV).

Technical Skills

Windows Server Technologies (2008/2012/2016).

Exchange (2010/2013/2016.

VMware / Hyper-V.

PC / Server Hardware.

Active Directory.

Firewalls (ideally SonicWall) and Routers.

Backup Technologies (Backup Exec, Veeam etc.).

Networking, including DNA, DHCP.

NAS and Storage Technologies.

KEY SKILLS:

Windows Server, VMware, Cisco, Firewalls, CCNA, MCSA, VCP, Active Directory.