Senior Solutions Analyst

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This is an opportunity for a Senior Technician to join a growing IT solutions business in South West London, which provides workflow and software automation solutions to several reseller channels. You would work as part of team and although the role would be mainly office-based, you would also be working from client sites and from home, as required.

Key Role and Responsibilities

- Take and resolve support calls - remotely or onsite

- Assist with understanding of requirements, scoping and design of the solutions

- Implementation of the solutions

- Technical demonstration of the solutions and products

- Write up reports, where required

- Work with vendors to resolve issues and bugs

- Pre-sales work with clients

'Must Have' Skills, Experience & Attitude

- 3 years or above technical hands on experience in 2nd/3rd line support

- Experience and hand on technical knowledge of: Windows OS server and administration, SQL Server, applications, printer hardware and Infrastructure and networking

- A strong focus on providing great service to clients and partners

- Excellent interpersonal skills to engage with Clients and partners

- Good communication skills: face to face, telephone and written

- Is flexible and has a long-term commitment to developing as part of a growing business

- Has good attention to detail

- Has a work hard / play hard attitude

- Can work both as part of a team but also independently and is self-sufficient

Highly Desirable Skills & Experience

- High level experience working with print solutions and hardware

- Sales and opportunity awareness skills

- Microsoft technical qualifications

- Written, verbal and presentation skills and experience

- Experience in working in both corporate and SME environments

- Project management qualifications and experience such as prince2

- Coding Skills, such as Java, JavaScript and PHP.

Development Opportunities

The role offers great scope for personal & professional development as part of a rapidly growing business in a high demand sector for a candidate with the right attitude and commitment to develop both their own capability and experience and contribute to the development of the team and the business. The business will invest in providing appropriate technical, skills and professional training to advance this progression.