Executive Support Engineer

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Executive Support Engineer - An experienced, professional and well-presented Support Engineer is required to work in a Central London office for a prestigious private hospital. The role will see you provide support to all levels up-to Senior Management (COO/CFO/CEO/CIO)

37.5 hours per week covering 8am to 4:30pm Monday to Friday.

Key Responsibilities:

*Delivering excellent customer experience to highest standards, while actively contributing to the improvement of IT departmental processes and procedures.

*Investigating and solving technical incidents, supporting desktop operating systems, applications, networks, and hardware (Desktop/Laptop/Mobile Devices/Printers)

*The Executive Support Engineer will be providing a professional service to senior internal customers, ensuring that incidents and faults are logged and handled to closure, working with colleagues and third parties in order to provide a solution

*You will be responsible for incident management, installations, problem isolation and resolution and customer service

*The role will be based on and around support of Microsoft technologies, including Windows Server, Windows Desktop, Active Directory, and associated network protocols

*IT Onboarding process for new starters, i.e. account creation, laptop build, software installation and basic end user training

*Concierge function for meetings, supporting WebEx and Skype for Business video conferences on Cisco Spark Room Kit, Surface Hub and Logitech Smart Dock platforms.

Essential Skills/Experience:

*Previous experience in a VIP Support role and ideally some level of IT qualifications (MCP or similar)

*Windows Desktop Operating Systems, such as Windows 7, 32 & 64 bit as well as Proven knowledge and experience with using and troubleshooting Microsoft Office

*Experience of HP MFP's

*Networking knowledge eg LAN/WAN Networking, TCP/IP, DNS, DHCP etc.

*Active Directory and Microsoft Exchange Administration.

*Ability to remain calm and composed when dealing with Executives.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.