Service Delivery Manager (Cloud & DevOps)

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Role: Service Delivery Manager (Cloud & DevOps)

Location: Bracknell

Start Date: ASAP

Duration: 3-6 months

This role will lead client services for a major UK customer during their migration from a dedicated Data Centre into Azure. In this role, you will be working in collaboration with a wide range of teams managing services during this migration. In addition to the management of services, you will be leading the change in culture and practice of the teams to embrace Agile and Continuous Delivery practices.

You will be providing thought leadership to develop and implement a new operating model for the services moving to the cloud. You will lead the delivery teams in embracing the digital transformation and enabling us to foster a more collaborative and agile way of working both internally and with the customers.

This role provides an exciting opportunity to lead our work on an important migration, but also delivers an important transformation for the customer. The programme provides an important technical change for the customer, but more importantly will enable business transformation that is vital for their future success.

Requirements

* You will manage the services as they are migrated to Azure.

* As a key stakeholder in the programme, you will work closely with the teams implementing the programme, providing service input, but also coaching in their move to Agile practices.

* As a leader in the team, you will define new operating models and processes.

* Working in a team, you will help identify and then implement the necessary structures, roles & responsibilities required within the teams.

* Your role will define the cloud centric measures and performance metrics which will track the effectiveness of the services we deliver to our customers

* You will work with our operational teams across the DTS organisation to get the best out of our range of skills.

* As an agent for change, you will positively influence the culture of the teams, helping them embrace new technologies and ways of working.

Attributes

You are passionate about change and are continually evolving and improving yourself and your team. You have experience in operating services delivered from the Cloud and the impacts this has on the way in which we manage IT. You embrace innovative technology and methods and are fanatical about solving the complexity of cloud delivery. You are able to demonstrate experience in successfully driving cultural change.

Essential Skills

* Working in a customer facing in a service based role

* Leading teams delivering services migrating to and based on the Cloud

* Good technical understanding and ability to keep up to date with rapidly changing market trends

* Track record in managing P&Ls and financial forecasting

* Producing great documentation including target operating models, service designs, service descriptions, processes & procedures

* Experience of managing DevOps teams and of Continuous Delivery

Desirable Skills

* Working with Global Delivery Centres

* Use of the SAFe Agile framework

By joining our diverse team, you will benefit from outstanding learning and development opportunities. The role may demand travel and flexibility to meet clients and drive performance, but this will be with respect for your work-life balance. We are committed to equality of opportunity for all.

Please submit CVs in the first instance