System Analsyt - 6 Months - £400 - £450 - ASAP

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Systems Analyst / Software Analyst / Solution Design / Dynatrace / 6 Months / Luton / Bedfordshire

Duties:

*Working closely with the Transition Manager and Apps Support teams both UK and Nordics and representing the teams in progressing to BAU status

*Ensuring Target operating Models are in place

*Call flow definition - ie for incidents and issues and escalations

*Trouble shooting gaps in BAU process

*Producing swim lane diagrams and process models

*Attending meetings re project progress, milestone and status updates

*Interface with Service Delivery teams

*Producing training and support/handover documents - knowledge transfer to others

*Handover

*Plus the other key duties within the enclosed

Skills:

*Systems Analyst technical type background

*Proven background in the more admin related areas of this role - process flows, swim lanes, milestone and status project updates, training documentation,. Operating models, defining processes

*Able to produce operating instructions, articulate instructions, training materials

*Able to quickly grasp how the different platforms hang together

*Really good communication skills - able to understand who are the right people to progress with and able to influence and drive

*Articulate - able to undertake knowledge and skills transfer both in written form and face to face.

*Resilient

Challenges:

*Lot of work already done on this piece, challenge is to get up to speed quickly and understand who's who

Background:

*Ideally travel or relevant background ie train, hotels, concert, ticket booking type ecommerce retail background

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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