NOC / Data Centre IT Engineer - Top 3 Hosting & Cloud Brand

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NOC / Data Centre IT Engineer - Top 3 Hosting & Cloud Brand

Gosport, PO13 0GW

£16,740 - £26,040 per annum DOE + Excellent Benefits Package + Personal Development

Ready to join one of the leading UK providers of cloud computing and managed hosting?

Headquartered in Glasgow, we employ over 380 talented staff in offices and datacentres across the UK. Originally founded in 1998, the business is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector.

Our employees help enable any size of business and organisations to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure - as well as data centre and network engineering. We own and operate a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.

The NOC / Data Centre IT Engineer

As a NOC / Data Centre IT System Engineer you will rack, deploy and configure servers within a 24 x 7, 365 days per year Data Centre environment. It is expected that you would have some experience of providing great service via a technical support helpdesk. Your main focus will be to assist with the technical support of all the Group hosting customers.

Main responsibilities:

+ Ability to work 12 hour shifts within a 24x& shift pattern

+ Work as part of the support service team to ensure we meet our SLA targets

+ Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc

+ Resolving customer routine issues via ticket/telephone and escalating support requests whenever necessary

+ You will be remote hands for our clients when required

+ Adherence to Datacentre operational processes

+ Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc

+ Server configuration and network support/administration

+ Updating asset management systems and stock control systems

+ Managing Backups

+ Monitoring networks and servers

+ Managing tasks in the Datacentre environment and liaising with maintenance personnel

+ Managing tasks in the DC and liaising with support engineers to troubleshoot physical issues

Previous Roles May Include:

+ Junior IT Systems Engineer + NOC Engineer + Datacentre IT Engineer

+ Server Build Engineer

+ Graduate IT Infrastructure Engineer

+ Data Centre Server Installation Engineer

+ Junior NOC / Data Centre IT Engineer - Server Racking & Configuring

What do we offer in return?

+ We’ll treat you to lunch once a month

+ ½ Day off on your Birthday

+ Breakfast on us every day, including a hot roll on Fridays

+ Long service awards

+ Free on-site car parking

+ Snacks, drinks and fruit all day, everyday

+ Share save and childcare voucher schemes

Training & Development:

As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.

You may have worked in the following capacities:

Junior IT Systems Engineer, NOC Engineer, Datacentre IT Engineer, Server Build Engineer, Graduate IT Infrastructure Engineer, Data Centre Server Installation Engineer, Junior NOC / Data Centre IT Engineer - Server Racking & Configuring.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.