User Researcher


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

6th December 2018

Location

Telford

Salary/Rate

£400 - £465

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Role: User Researcher

Location: Telford

Duration: 3-6 months

Start Date: ASAP

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client are at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

You will be based on site working with one of the UK's most digital organisations and leading the technology revolution across the public sector. With over 50 million customers at the heart of everything they do the scope and impact of your work is limitless. As a team, they're not afraid to try new technologies and new ways of working.

Tasks

* Plan, design and conduct in-house research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions, and other approaches to ensure the user need is fully understood in the service design).

* Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing

* Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.

* Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development.

* Design, script and analyse ad-hoc quantitative surveys

* Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping.

* Be involved in the wider user research community and identifying good practices we can adopt and sharing our experiences.

Technologies and Technical Skills

* Knowledge of requirements capture methods and techniques, business systems and analysis, front end process, software development life cycles and associated processes

* Proficient in the use of requirements capturing methodology, like Waterfall or RUP toolset.

* Able to use Data modelling techniques

* Experience with the Windows Suite and MS Office applications

Mandatory Business Skills

* Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services

* Proven experience of creating research strategies/approaches

* Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops

* Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence

* Confident in explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team and the department at large

* Extensive knowledge of human factors, ethnography, and the user-centred design process for product and service design in an iterative development environment

* Demonstrable knowledge, experience in and passion for user centred design practices

* Proven experience of audience modelling and developing design personas

* Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)

* Comfortable working with data, from gathering and analysis through to design and presentation

* Comfortable in the capacity of mentor for other user researcher(s)

* Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments.

* Degree in HCI/Usability/Cognitive Psychology/Market Research or related field

* Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services.

Please submit CVs in the first instance

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: