Telephony Architect
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Skills & Experiences
* It is essential you have experience of cloud PBX/telephony services and unified communications (such as integration with Office 365)
* Experience in an enterprise architecture role.
* Experience in the telephony industry, preferably in delivering call centre and corporate telephony solutions.
* Knowledge of Nuance Conversational Interactive Voice Response (IVR) services to support human-like interactions that allow individuals to self-serve.
* Proven experience using agile methodologies
* Previous work covering data privacy, covering compliance with Data Protection and GDPR legislation, and a strong data security model
* Experience of application and telephony integration (CTI)
Amongst other great benefits please find the below:
* We will pay 20% into your pension with your contribution being 7%
* Flexible working & possible remote working if desired
* 25 days annual leave (excluding bank holidays), increasing by one day each year up to 30 days pro-rata
* Gain certifications, utilise study leave and attend government technologies forums
* Benefit from our extensive learning and career development interactive portals;
Please contact Oliver Hurved at Experis on Linkedin or on 0161 924 3659