Service Desk Engineer - IT Support


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

3rd December 2018

Location

Hertford

Salary/Rate

£18000 - £26000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

This is an opportunity for a Service Desk Engineer to join this growing IT services company based in Hertford, Hertfordshire. They are an award winning, fully accredited provider of IT Support, Cloud and Communications services serving 100+ clients.across Hertfordshire, Essex and London.

They are seeking an individual who is confident in administering Windows Desktops and Servers, Office 365 creation and management, monitoring system performance, performing backups and configuring, building and testing hardware for use within their client networks. There is plenty of opportunity to grow within this role and learn new technologies and workload will vary from day-to-day support, installations, VOIP Telephony, cloud services and more…

Skills required for the successful candidate are:

- Good knowledge of Microsoft Desktop operating systems ( Windows 7 / 8 / 8.1 / 10 )

- Good knowledge of Microsoft Server operating systems ( Windows Server 2008 / 2008 R2 / 2012 / 2012 R2 / 2016 )

- Good knowledge of Server hardware including RAID and UPS systems

- Good knowledge of Office 365 and the ability to install, configure and migrate from other providers

- Good working knowledge of Microsoft Office 2013 / 2016

- Good working knowledge of Microsoft Server products including Windows Server, Active Directory, Exchange, Office 365 & SQL

- Good working knowledge of Server virtualization using Hyper-V

- Good working knowledge of networking protocols including TCP/IP, DNS, DHCP & NAT

- Experience of setting up users on domains, printer setups, hardware builds / installations and upgrades

- An ability to effectively prioritise work load and execute tasks under pressure

- Excellent communication skills with an ability to communicate clearly and professionally

- Excellent customer service skills preferably developed working in an IT service oriented environment

- Experience of call logging / helpdesk systems would be beneficial

- Any experience with Dell PowerEdge servers and Cisco networking equipment would be beneficial

The successful candidate must hold a full UK driving license and have at least 1 years' experience in a similar role. Occasional travel to client sites will be required.

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