Salesforce Support Manager


Premium Job From Computer Futures

Recruiter

Computer Futures

Listed on

29th November 2018

Location

London

Salary/Rate

£40000 - £50000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

A Salesforce Support Manager is needed for innovative and growing end user. The business are well renowned in their specialist fields and use Salesforce as their instance to run the business. Due to their ongoing success they expanding and so is Salesforce. They are looking for a Salesforce Support Manager to join their amazing team and support their users.

This is a pivotal role within the business. They are looking for someone who is an excellent communicator, is highly collaborative and has a passion to progress their career through the business.

Responsibilities:

* Lead a Salesforce support team to track, manage and resolve inbound support requests according to the SLA.

* Assess and prioritise requests, partnering with the solution architect to escalate issues where appropriate.

* Responsible for user maintenance and organisation hierarchies

* Develop and continually enhance a Salesforce training plan, prepare training materials and provide continual formal and informal knowledge transfer.

* Continually engage with users to understand how they use the system, issues they encounter and ways the system can be enhanced to increase and improve adoption.

* Work with colleagues to build and update reports and dashboards as required.

* Participate in system testing of system enhancements

* Maintain thorough subject matter expertise of the functionality and solution architecture and stay current on Salesforce integration tools and best practices as implemented by the solution architect/administrator

* Create and enable best practices and governance measures for support of the solution

* Provide regular, meaningful KPIs on Support

Required Background:

* 2+ years of Support experience in the Salesforce Sales Cloud

* Ability to mentor and coach team members, and ability to build and maintain effective working relationship with key technology team members

Please e-mail me with your latest cv, call Callum Gardiner on 0207 907 3876 or connect with me on LinkedIn https://www.linkedin.com/in/callum-gardiner-pm/

If you are not looking for work but know someone who is, please refer their details and if they are successfully placed we will give you a £200 voucher to say thank you!

To find out more about Computer Futures please visit www.computerfutures.com

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: