Field Support Engineer - East London - Up to £30,000 + Benefits...
Recruiter
Real Time Recruitment
Listed on
27th November 2018
Location
East London
Type
Permanent
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Field Support Engineer - East London - Up to £30,000 + Benefits...A global leader in manufacturing and cutting edge sorting solutions who operate in every corner of the world and have now been growing rapidly for close to a century...
Having had a huge 2017/2018 in terms of rolling out new products, company growth and mass recruitment they're now looking to further expand the Field Support team and have an immediate need for a talented individual with a strong background.
Main Purpose of Job
To provide customer/regional engineer satisfaction by providing support internally and externally. With supervision, demonstrating the ability to plan and participate in extended international trips to support local SAS service engineers. Support new equipment validation internally and externally.
Responsibilities and duties
Direct Service
Emergency Support - field repairs and maintenance:Diagnose and rectify new and re-occurring problems.Maintain products when required.Give on-site training to regionally based engineers whilst visiting. Installations and commissioning:Commission new productsIdentify weakness in installations and advise customers when changes in services are required.Prove product performanceTrain operational staff and development of local engineersSign off by customerComplete trip report and update of call logging databaseOversee Installation of products High tech product support - Current supported modelsEmergency supportRoutine maintenanceProduct supportOperator/maintenance and engineer trainingModification(s)/upgrades to product(s) as directedProduce trip reports with follow on actions, (to be tracked to completion) Customer/Agent relationships:Provide technical advice/supportTake ownership of field issues assigned and track to completion, escalating if progress stalls.Provide support to other departmentsRecord of customer requirements and or requestsEscalate issues if the customer is unhappyTimely updating of call-logging databaseWrite technical reportsSystematically report installationsApplication tests - for specific geographical areas Applications proving/application developments.Application tests on customers' products and specific contractsCarry out product demonstrations for customers. Support to Agents
Product support:Liaise with agents' engineers, solicit feedback on product issues relating to product durability, serviceability or reliability.On-site support for first time installations of new equipment + trainingSupport new products and act as interfaceKeep confidential any product-related problemApply modifications when necessaryReport progress Quality:Full understanding of quality principlesContribution to the development of the internal quality systemFor an interview please send your CV to [email protected] along with your salary expectations and availability to both interview and start a new position.
