Service Desk Engineer

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This is a young start-up based in Old Street that currently serves over 2000 users and 100+ companies based over in 12 countries. They are a dynamic and fast-growing company that truly values and is reliant upon their people, their culture and their commitment to excellence they call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work.

They have an opportunity for an experienced Service Desk Engineer to join the team in their London office, providing unparalleled service excellence to their clients across the UK and internationally.

Required Skill Set:

- You will have good knowledge of Windows Workstations Hardware.

- Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)

- Good understanding of the Network Stack (TCP/IP.)

- Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps.

- Experience supporting macOS software (Office, macOS, Open Directory, ServerOS) and macOS hardware knowledge is advantageous.

- Formal IT qualification, ideally MCSE/MCITP or multiple MCPs (Massively advantageous but not a deal breaker.)

This role would require you to;

- Minimum 2+ years of working with an IT manage service provider.

- You should have excellent communication skills.

- Excellent Troubleshooting Skills.

- Be a keen and a fast learner and be enthusiastic about helping users.

- Confident communication skills across phone, email and face-to-face.

- Sound organisational ability and able to prioritise.

- Ensuring SLA's are met; time to respond, time to resolve and first-time-fix.

- Willingness to gain relevant qualifications and accreditation's.

What would you do throughout your working day?

- Provide excellent customer service to external clients, up to a senior level.

- Act as an escalation point for the service desk team.

- Pro-active project contribution / implementation including liaising with clients and colleagues.

- Troubleshoot problems by telephone, remote access and on-site visits.

- Ad hoc and planned mentoring of technical colleagues.

- System builds, configuration and installation.

- Diligent documentation and time-keeping.

The Package

- Working hours will be 40 hours a week during standard business hours (Monday - Friday, between 9am - 6pm UK time.)

- Offices located in London (Old Street.)

- Package dependent on experience.

- 20 days' annual leave - increasing up to 22 days over the first 3 years of service.

- Regular team events such as bi-monthly lunch and breakfast events.

- Continual professional development plans.

- Excellent benefits such as Perkbox membership and loads of social activities!

If you are interested in applying for this role then please apply now.