Incident Manager / ITIL / Maidenhead / 6 to12 months

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Incident Manager / ITIL / BMC / Remedy / Contact / 6 to 12 months / Maidenhead / £250-280pd

My client are currently recruiting for an experienced Incident Manager for a 6 to 12 month contract to be based in their Maidenhead site. You will be tasked with providing leadership and direction of incidents, maintaining an overall incident perspective and ensuring Incident Management processes are followed through to completion.

Responsibilities:

* Deliver results and achieve SLA/KPI performance by focusing on effective cross functional team working

* Coordinate/facilitate the communication process as well as the escalation process during the course of a high priority incident.

* Proactively monitor incident resolution, analyse and highlight trends and root causes to the Service Desk Manager/Problem Manager and/or relevant support teams.

* Produce clearly written post incident documentation within the agreed timescales, assisting with Problem Management initiated review sessions where possible.

* Compile and publish weekly / monthly operational reports detailing high profile outages.

* Champion quality standards and service management processes ensuring compliance across all operational teams.

Required skills and experience:

* Extensive experience in a fast paced operations environment working within an ITIL framework with a solid understanding of the Incident Management process.

* Strong analytical capabilities, highly organised and excellent relationship management skills

* Energetic and proactive with a "can-do" attitude

* Experience of ITSM tool sets, preferably BMC Remedy

* Proven ability to engage and partner with senior stakeholders across any number of business functions.

* Rational & calm under pressure

* ITIL Qualifications

If this sounds of interest then please don't hesitate to send an up to date CV across for immediate consideration.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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