IT Service Manager

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My client, a government organisation based in the CBD is looking for an Application Service Manager to join their Project team and assist with the implementation in a large, complex environment. Responsibilities

* Development of a new application - hardware integration

* Manage the implementation plan - testing/acceptance

* Frame operative parts of contract

* Work in an Agile environment

* Take ownership view of deployment

* Report to project team

* Set SLA's for deployment team

Experience and skills needed

* Service definition and Service Level Management (ITIL) preferably with AGILE certification in large complex environments,

* 5 years relevant working experience in a commercial management role during the procurement phase of projects (including in the development and drafting of services schedules, pricing schedules, SLA's and associated schedules) and vendor selection,

* Drafting of contract commercial schedules,

* Drafting of commercial frameworks including SLAs and KPIs,

* Drafting of commercial statement of work sections such as the pricing model with reference to the commercial framework developed above,

* Drafting of Service Level Agreement schedule,

* Contract Management experience.

* Strong technical background and excellent stakeholder management

Benefits for you

* Long contract 12 -18 months (chance of extension)

* Flexible working

* Opportunity to move within government

How to apply If this role is of interest to you and you think you have the required skills, please reply with an updated resume and I will give you a call. Due to the likelihood of a high response rate, I will only be able to contact shortlisted candidates.

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