IT Helpdesk Analyst


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

23rd November 2018

Location

Kingston Upon Hull

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

IT Helpdesk Analyst

Hull

Up to £22K DOE

My client, a highly successful business based in Hull are seeking an ambitious, eager to learn hard working and experienced IT Helpdesk Analyst.

Joining a fun and friendly IT helpdesk team with first class training and support, your role will be to assist with all general 1st and 2nd line IT support queries for both internal and external IT users. You will be first point of contact and follow up using their helpdesk ticketing system.

You will handle calls from initial fault/problem logging, through to 1st and 2nd Line, then escalation to an external 3rd Line Support Team. It is imperative that you have an excellent phone manor with good customer care and interpersonal skills. You will need to be comfortable working to SLA's and to minimise any downtime. You will also need to liaise with other parts of the business and third parties.

As well as working on the day today support and service desk you will also be required to setup and delete Active Directory accounts as required and support the various corporate applications around ERP, CRM, Financial and Quality related. Training will be provided, however you must already have experience working in a similar role, ideally within a business IT Helpdesk.

Key skills;

*Microsoft Office Products 2007/2010/2013

*Maintaining group policies, domain policies, active directory

*Windows XP, Windows Vista and Windows 7

*Microsoft Exchange

In return my client offers a great working environment with superb career development opportunities into further IT Support, Applications Support and Software Development.

It is imperative that you have already worked in a similar post and have a real desire to work on an IT helpdesk, as well as possessing fantastic communication and interpersonal skills.

To be considered for this role, please apply immediately with an up to date Word CV and salary expectations to; [email protected]

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement

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