Service Desk Engineer

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Service Desk Engineer - Bristol - £26k

The Role

As a Service Desk Engineer, you will be expected to provide technical support whilst displaying excellent customer service skills.

The Company

This industry leading Microsoft Gold Partner has a global reach and works with a number of clients from SME to enterprise level. They are growing year-on-year, with great progression opportunities for you to take the next step in your career.

Your Responsibilities

The role would be varied, but the general responsibilities would include:

* Taking calls from customers and other stakeholders

* Providing technical support - owning tickets through to resolution

* Escalating issues that cannot be resolved

* Assisting senior engineers with software issues

Your Skills and Experience

The ideal candidate for this position will ideally have the following skills, experience and qualities:

* Strong customer service skills

* Background in technical support

* Good troubleshooting skills

* Experience with Windows Server

* Experience with Skype for Business/Lync

The Benefits and Rewards

On top of a competitive salary of up to £26,000, the benefits of the role include:

* Great location with fantastic transport links

* Extensive training and development opportunities, with a focus on training for Microsoft certifications

* Clear progression paths in place

How to Apply

To apply for this position, please send your CV to [email protected] or give me a call on 0191 338 7522 for more information.

Service Desk, Servicedesk, Helpdesk, 1st line support, 2nd line support, IT support, Support analyst, IT administrator, Windows Server, Virtualisation, Hyper-V, VMware, SharePoint, Office 365, Lync, Skype for Business