Network and Voice Consultant

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Network and Voice Consultant - Cambridge - 60k

As a Network and Voice consultant, you'll have to work with Internal IT consultants to better understand issues and solutions whilst providing technical assistance to on-going projects when required.

Daily responsibilities include:

* Respond to incidents logged in the Incident Management system and provide end users with a technical solution within SLA's

* Firewall Management

* Incident Diagnostics and Assistance

* Log Monitoring and Analysis

* Rule base Auditing and Advisory

* Device Software Upgrades, Patches and Bug Fixes

* Configuration Backup / Restore

* Rule base and Network Configuration Change Management

* Provide a point of technical escalation and expertise

* Maintain technical accreditations in line within the Cisco platform

* Escalate and work with vendors when required

None technical responsibilities include:

* Recommend and deploy changes via the change management process when required.

* Act as a role model for technical competence, helpfulness, facilitation of

* learning and teamwork.

* Provide assistance to Team members as required.

* Proactively maintain and develop knowledge, skills and experience through

* client contact, industry sources, formalised training and development plan.

You'll have:

* At least 3 years' experience in a similar SLA driven support role

* Proven customer service experience

* Proven experience delivering projects and complex changes.

* Industry recognised qualifications in relevant areas of Cisco (CCNP/CCIE).

You'll receive:

A basic salary of up to £60 000 plus amazing flexible benefits in a relaxed working environment.

You'll be based in Cambridge but occasional travel to other sites may be required.

To apply for this role, send a copy of your CV to [email protected] or call Fran on 0191 338 7522 for more information.

Network, Voice, VoIP, Cisco, CCNA, CCNP, CCIE, Firewall, Vendors, SLA, Project, Delivery, Auditing, Software, Cambridge, Cambridgeshire, Peterborough, Northamptonshire, Essex, Suffolk, Norfolk