Service Delivery Manager (SC Clearance Required)

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Service Delivery Manager (SC Clearance Required), Central Government (Outside IR35), Croydon, Up to 2 Years

The IT Service Delivery Manager (SDM) is responsible for the management of the service elements of each Interim Operating Model (IOM).

You will be responsible for managing the following:

* Defined measures of integrated service;

* Process performance across teams;

* Operational agreements;

* Contractual arrangements;

* Stakeholder management;

* Continual Service Improvement (CSI).

The Role

* Manage operational costs/financial controls.

* Escalation point for internal stakeholders/suppliers.

* Work with all teams to ensure IOM capabilities effectively and efficiently meet stakeholder needs, including MI/performance measurement.

* Work with supplier managers to assure ongoing governance.

* Work with Service Management process owners for consistent implementation/delivery of ITIL processes, including Incident, Change, Knowledge, CSI and Problem Management.

* Manage/chair regular service review, including inputs/outputs.

* Coordinate/improve performance, integration/interoperability across teams/suppliers.

* Identify/remediate causes of cross team service failure.

* Ensure adherence of service team (s) to defined policies/procedures.

* Conduct analysis to identify improvements, including work flow/cost-comparison analysis.

Key Skills / Experience

* Minimum of 10 years of experience in an operational IT delivery team role.

* 5 years demonstrable managerial experience of working in a multi-supplier service delivery environment

* Experience in Managing Live Processes, Resourcing for operational teams, Tracking value for service, Developing quality standards

* Operating at SFIA Level 4 or above

* Experience of Jira and Confluence

* Experience of managing services hosted through Cloud provisioning, e.g. AWS, Azure.

* Understanding of the Law Enforcement landscape

* Experience of financial drivers and levers for the control and stewardship used of IT assets and resources used in the provision of IT services

* Valid SC Clearance