Web Application Support Analyst

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Web Application Support Analyst

Web Application Support / Permanent / Burton upon Trent / Staffordshire

Award winning, nationally recognised client in Burton upon Trent, Staffordshire is looking for a passionate and experienced Web Application Support Analyst to join their IT team due to continued growth and success.

The Web Application Support Analyst will be responsible for providing IT technical as well as administrative support of web and other digital services along with supporting a number of applications. The role will work with the Application Team, and stakeholders across the business to support internally and externally provided mobile, CRM and web and retail applications.

Key responsibilities:

*Understanding the key digital technologies and services being used by the business.

*Providing appropriate technical support for mobile, CRM and web applications used.

*Supporting the Core Service Desks to ensure complex digital issues are identified and resolved in a responsive and efficient manner.

*Working with third party suppliers that deliver outsourced services to identify and resolve problems and manage cross supplier issues.

*Provide technical support and guidance to the Change & Problem Manager in both aspects of their role.

*Investigation and resolution of Incidents, and Problems within the Applications supported by the Application Team

*Work in conjunction with the key stakeholders inside and outside IT, to identify opportunities to improve best practice and effectiveness of web solutions, and future technologies.

Key skills and experience required:

*Strong understanding and demonstrable practical experience of supporting web based applications.

*Understand domain registrations, SSL certificates and DNS

*Basic understanding of SQL and API technology and a keenness to learn more

*Great technical knowledge with a creative problem solving approach

*Able to find pragmatic and effective technology solutions to business problems.

*Strongly customer focused with exceptional problem solving.

This is a great opportunity to join an established organisation during an exciting period of change. The salary on offer for this position is £25,000-£30,000 plus an excellent benefits package.

Please apply ASAP to be considered.

Web Application Support / Permanent / Burton upon Trent / Staffordshire

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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