PSR1JP00008345- Senior User Researcher

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Afternoon all,

I am currently recruting the following:

Role: Digital User Researcher Contract Length: Until 31/03/2019 Location: Croydon IR35: Out of Scope Pay Rate to Candidate: £475p/d LTD/Umbrella Security Clearance: SC or willing to undergo Minimum Requirement: -UI & UX experience (desirable) -Public sector experience -GDS if possible -3-4 years User Research Experience The Programme is in a way a pathfinder for Government, so the methodology that we will put in place will be replicated across other Departments.

Description:

Programme role: 1.Manage and facilitate the user research approach on Metis Programme around various areas and carry out actions which include:

1 Working with other user researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service

2 Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital government services (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing).

3 Designing and running contextual and discovery research to develop a deep understanding of the needs of all users of a service

4 Managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results.

5 Designing, executing and analysing quantitative surveys.

6 Effectively communicating user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports).

7 Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.

8 Working closely with analytics colleagues to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use our services. 2.From a User Experience perspective You will be expected to:

9 Conduct regular usability tests, user research and expert reviews for government organisation.

10 Gather requirements, write session guides and present analysis directly to project and business stakeholders.

11 Understand the tools required to deliver innovative training to end users and reach out to the wider audience.

12 Illustrate user journey mapping from the point of what happening previously to what will be happening in the new world.

13 Be collaborative and support junior team members with development

If you are interested in this role, then please get in touch on 0121 265 7474 or drop me an email.

Thank you

To find out more about Real please visit www.realstaffing.com

Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales