IT Support/Helpdesk Engineer
Recruiter
The Smart List
Listed on
16th November 2018
Location
Sheffield
Salary/Rate
£35000 - £35000
Type
Permanent
Start Date
2018-11-16 00:00:00
This job has now expired please search on the home page to find live IT Jobs.
LOCATION: Rotherham, South YorkshireJOB TITLE: IT Support/Helpdesk Engineer
SALARY & BENEFITS: Circa 35k DOE + Benefits
WORKING HOURS: Monday to Friday, 9.00am - 5.00pm
THE COMPANY: The business, based in Rotherham, is a well-established Software Development company that uses the power of software to deliver solutions, training and consulting to the Engineering sector.
THE ROLE: Are you passionate about delivering high-quality IT-support to colleagues globally? We are looking for an experienced, committed, and driven and service minded IT Supporter who can strengthen the global IT team.
You will be part of the global Support & Factory IT team, working together with dedicated colleagues in Europe, USA and Asia.
As IT Support/Helpdesk Engineer you will be working with tickets in a Helpdesk system, international hotline phone inquiries and direct end-user support. Together with your colleagues, you will be responsible for the maintenance and implementation of new IT solutions. This position will be based in Sheffield, UK
Key Responsibilities to include:
Handle FrontDesk - responding to incoming service requests and hotline inquiriesHandle service requests directly with the end-userAsset Management - administrating computers, software and licenses to current systemsTroubleshooting network service and connectivityUser account managementSecurity handling and data protection Key Experience/ Characteristics preferred for the role:-
The ideal candidate will have these essential skills and qualifications as a minimum:
Bachelor’s Degree in Computer Information Systems or equivalent technical education
Min. 3 years of working experience and knowledge within IT support function
ESSENTIAL KNOWLEDGE
Microsoft Exchange 20132016 deployment and administrationVMWare ESX vCenter vSphere deployment and administrationWindows 2008R2-2016 Server, Windows 7,8,8.1 & 10, DESIRABLE & ADVANTAGEOUS KNOWLEDGE
TCP/IP and Networking Principals such as LAN, WAN, Internet, WiFi, Firewall & VPNVeeam Enterprise Backup Technologiesknowledge of Redhat and or SUSE Linux would be advantageous
CHARACTERISTICS
Excellent English communication skills, both verbal and written Strong organizational skills/ability to handle multiple tasks simultaneouslyMust be a team player and be willing to assist where ever necessaryService-minded and a problem solver mentalityPositive attitude towards user issuesYou think alternatively and have a passion for technology
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