NOC Engineer

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NOC Engineer - Permanent - West Midlands

NOC Engineer, Network Engineer, Network Operations Engineer, 1st Line, 2nd Line, IOS, Routing, Switching, Servers, Firewalls, Support, Installation, Troubleshooting, Cisco, Juniper, CCNA, CCNP…

I am currently on the look out for talented Network Engineers involved in either 1st/2nd/3rd line escalation support for a highly innovative and competitive technology service provider based in the West Midlands. The role will be based within their Network Operations Centre to install, maintain, monitor and troubleshoot their customer and core network equipment such as Routers, Switches, Firewalls and Servers (primarily Cisco technologies). This a superb chance to be exposed to the latest cutting edge technology, develop your skills and grow organically within a business that is renowned for retaining their staff.

Main accountabilities:

*Install, configure and carry out administration of networking and server environments, while defining, documenting and enforcing system standards

*Configure and maintain customer premises and core network level routing and switching equipment

*Maximise network and server infrastructure performance by monitoring, troubleshooting problems and outages, scheduling upgrades and collaborating with other departments.

*Ensure that all installation, maintenance and fault finding activities are conducted in accordance with good Health and Safety practices and ensure that all appropriate risk assessments are in place prior to any work being undertaken.

*Ensure that all events for installation, maintenance or faults are logged into the ticketing system with all required information (description, time frame, impact, resolution/ correction steps etc).

*Respond to all NOC ticket queues, including hardware provisioning and network peering to ensure requests are actioned in a timely manner.

*Ensure outstanding troubleshooting during faults or for customer escalated issues that solutions are delivered in a timely manner, with overtime if necessary.

*Provide remote support for on-site engineers and end users/customers during installation.

Key Skills:

*Strong hands on experience with Cisco IOS (Routers, Switches, Servers and Firewalls).

*Knowledge of BGP, OSPF

*1st/2nd line Network Support/Systems Administration

*Excellent communications skills

*CCNA (desirable)

Ideal candidate will be someone from a 1st/2nd line network support role within a communications or ISP environment. The ability to work well under pressure and be able to organise their workload. It's imperative you possess excellent communication skills.

If this sounds like the perfect opportunity please forward over your most up to date CV to [email protected] or call 0121 214 6142 for a confidential discussion.

NOC Engineer, Network Engineer, Network Operations Engineer, 1st Line, 2nd Line, IOS, Routing, Switching, Servers, Firewalls, Support, Installation, Troubleshooting, Cisco, Juniper, CCNA, CCNP…

NOC Engineer - Permanent - West Midlands

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