HR Administrator

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HR ADMINISTRATOR

PERMANENT

BOSCOMBE DOWN

1 £20,000 - £21,000

HR Services, as a team, provide the foundation for employees, the HR function and the business throughout the complete employee lifecycle of events and are fundamental to successful delivery across HR.

The team is split into different groups covering specific areas of the employee lifecycle. These include:

* Employee Services

* Payroll

* Systems and Management Information

* Processes and Intranet

* Resourcing

This role will predominately cover the key activities within the Employee Services team.

This teams is responsible for key administration support to the business and HR community throughout the whole employee lifecycle. Responsible for providing support to manager, employees and external parties.

Key requirements for this role are discretion, confidentiality, a customer service focus and strong team working skills. You should have good written and verbal communication skills, the ability to remain calm and impartial under pressure with a clear and approachable telephone manner.

There will be opportunities to collaborate across the function by supporting projects or other activities.

As part of the growth of the team you may be moved around the groups to expand your knowledge and development. This will always be through agreement between individuals and the Team Leaders or Manager.

Key Accountabilities

* Undertake the delivery of the pre-appointment process

* Providing first line guidance to prospective employees, current employees, managers and HR

* Ensure all work is prioritised and completed in a timely manner in accordance with Service Level Agreements

* Keep accurate records of all service requests and actions taken

* Ensure all personal documentation is handled in accordance with the Data Protection Act

* Make suggestions for ongoing process improvements

* Answer incoming HR related enquiries relation to all queries and if necessary seek advice from third party providers, including payroll, pensions and other colleagues in HR

* Accurate data input on the relevant in house systems

* Appropriate use of all other systems

* Provide a professional service with a focus on excellent customer service to colleagues and external customers using written and verbal communication

* Any other tasks required by the Team Leader or Manager

Key Capabilities and Knowledge

* Open and adaptable to change

* Understand QinetiQ's organisational structure, own role contribution, values and behaviours

* Good organisational skills and methodical approach

* Commits to quality improvement

* Has a 'can do' approach with a willingness to learn

* Accuracy, efficiency and proactiveness

* Right first time approach

* Work as part of team with the ability to work independently

* Accurate judgement to know when to escalate a query

Experience and Qualifications

* Experience of working in a customer service environment with strong administration skills

* Knowledge of SAP

* Use of Microsoft Office

To Apply

If you're ready to apply, fantastic! Click "apply" and if your CV is shortlisted I will call for an initial chat/screening in confidence within the next week.

If you need any further information drop me (Tom) an email