Service Desk Analyst / IT Support - Windows / Linux & Unix

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Service Desk Analyst / IT Support - Windows / Linux & Unix - Permanent - Coventry - Excellent Salary

Key Responsibilities:

* To keep the IT system operational by performing system administration tasks as defined by the Operating Procedures

* Routinely monitoring the system using the software and hardware tools provided

* Responding appropriately to errors or faults as notified

* Maintaining information regarding IT system activities so as to be able to respond to enquiries

* Providing assistance and initial information to callers

* Identifying and resolving common problems

* Documenting solutions

* Adhering escalation/elevation processes and procedures

* Timely and accurate inputting of data into the call logging system

* Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate team

* Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development. Commitment to an ethos of superior service and the ability to work effectively whilst under pressure.

Essential criteria required:

* Unix

* Linux

* Microsoft Windows

* Bespoke Identification software

* Oracle databases

* SQL

* NetBackup

* LANDesk call Logging and Service Management tool set

* In possession of SC security clearance, or able to gain

Desirable criteria:

* ITIL Fundamentals in best practise would be advantageous

RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every colleague you refer who then starts a role through Datasource either Contract or Permanent, we will send you £300!

You will be required to hold a minimum of SC Cleared or willing to undergo. If you do not hold an active SC Cleared or willing to undergo please familiarise yourself with the vetting process before applying.

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