IT Project Manager

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IT Project Manager

Reporting To: CIO

Location: Wilmslow

Salary: £50,000 - £70,000

There is going to be a lot going on in 2019, whether that be acquisitions; new products; new systems; that's hopefully where you can help!

The provision of IT systems/software is critical to the smooth running and continual growth of our business and it starts with a deep understanding of appropriate business strategies, as well as with the overall IT strategy.

Working alongside the CIO, you will be fully committed to delivering against bold business plans whilst ensuring we can continue to deliver a best in class service and offering to clients. If you are looking for a role where you can be part of shaping something special where you can look back and say, "look what we achieved" then please read further.

The Role

A Citation Project Manager is a senior-level strategic IT business partner who shares ownership for business value results. You will ensure that IT/business functions are effective and jointly determine strategic direction. They will assist in the development of business-technology roadmaps resulting in the identification of IT demand. This role plays a key role in the shaping of initiatives and projects, collaborates to assure alignment with IT direction, and assists with marshalling of resources.

You will establish and manage relationships at all levels of the business including stakeholder expectations and demands. They will understand Citation processes, key drivers and measures of success, the current technology used and more broadly the technology capability.

You will be comfortable setting expectations with key stakeholders regarding technology opportunities including the costs, benefits, level of effort, potential returns, and limitations that may present challenges.

The PM communicates decisions, priorities, and relevant project information to stakeholders in and outside of IT, shares knowledge of technology risks and opportunities to improve the efficiency and effectiveness of Citation and identify dependencies across the business.

The Person

The successful candidate should;

* Understand technology capabilities provided by IT. Works with the business functions to define and validate system requirements. Assist with functional specifications and system design specifications that can be used by IT to build solutions.

* Play a key role in the scope and definition of projects, applying business analysis and business case expertise to understand requirements, shape initial requests, and provide high-level estimates of effort and cost.

* Understand and document the desired outcome of a request, decides on effectiveness of existing service offerings and considers creation of new initiatives where relevant.

* Capture requirements using multiple techniques (e.g. interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, etc.).

* Facilitate a continuous planning process. Work with business units to manage and prioritise portfolios. Analyse potential solutions to estimate value to the organisation and ROI.

* Develop governance processes with business functions and key stakeholders. Measure customer satisfaction and IT effectiveness with business functions and key stakeholders. Develop and implements recommendations for improvement.

* Work with IT to resolve problems and improve service levels.

* Market IT services to the business units. Demonstrate the value of IT services and how they meet business objectives.

Education & Experience:

* Opportunity shaping and sales / pipeline management experience.

* Strong customer service orientation, leadership and people management skills. Ability to balance a wide variety of priorities.

* Strong project management skills including planning, organising, and prioritising.

* Ability to apply business acumen and technology knowledge to shape and drive business change with measurable positive outcomes.

* Excellent knowledge of IT solutions, new technologies and understanding of technology trends.

* CRM experience essential, preferably Salesforce, including CPQ

About Us

We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don't do office politics or "that's not my job". We listen, support and take ownership.

We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more.

It's a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no 'mood hoovers' here thanks!) and want the Company to succeed. So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.