SEO Problem Manager
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Senior Problem Manager
Manchester / Croydon
£35,290 - £39,530 + fantastic benefits incl. 20% pension!
Our client are currently undergoing an exciting digital transformation programme and are looking for a Problem Manager to join the business to govern and assure Problem Management activities across a portfolio of services. You will ensure high quality and timely problem investigations are being performed across a variety of internal and external providers.
You will already have significant experience working in Problem Management and be looking for a role that will allow you to grow and develop in a highly complex and interesting environment.
Essential Criteria:
* ITIL Foundation certificate (or equivalent experience, and willing to gain certificate upon appointment)
* Significant problem management experience
* Experience working in a large and complex IT estate
* Strong written and oral communication skills with the ability to communicate effectively with senior stakeholders
* Experience of identifying and implementing process improvements
* Proven ability to build and maintain effective relationships (customers, colleagues and external parties)
* Good general knowledge of IT hardware and software
Desirable:
* ITIL Intermediate - Service Operations
* Experience working with Service Now
* SC cleared
It is essential that you currently hold or are able to achieve and maintain SC clearance.
If you feel this opportunity is a match with your experience, career prospects or want to find out more information then please contact Georgina directly on 0161 924 3656.