Senior Support Engineer - 3rd Line Support

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Senior Support Engineer - 3rd Line Support

High Holborn, London

£Competitive 

Our client is recruiting on behalf of a leading and rapidly-growing IT support business. Due to ongoing success, they’re now looking for a Senior Support Engineer to join their team. 

As the Senior Support Engineer, you will: 

- Primarily assist with the implementation and documentation of projects 

- Ensure that customers receive a high quality service and swiftly address any issues 

- Prioritise your workload and assist junior engineers with theirs 

- Maintain up-to-date and detailed notes of your work 

- Occasionally work on the Helpdesk 

- Be sent to client sites to scope and cost technical solutions 

Interested? 

To be considered, you’ll need experience in a 3rd line support role. Experience of the following technologies is also essential: 

- MS Windows Server management and support 

- Hyper V and other virtualization platforms 

- Exchange Server management and support 

- Office 365 and Azure migration and management 

- Network and firewall infrastructure management and deployment 

- Active Directory and group policy management 

- Monitoring customer servers and performing preventative maintenance 

- Deployment of managed Anti-Virus and Backup solutions 

- Server infrastructure deployment and configuration 

- Cyber security and GDPR

Microsoft qualifications relevant to Cloud, Office 365 and Azure technology are also essential. 

Other companies may call this role 3rd Line Support Engineer, Helpdesk Support Engineer, IT Project Engineer, IT Support Engineer, Senior IT Support Analyst, Technical Support Engineer or Service Desk Engineer. 

What are the benefits? 

- Take on a varied role in a growing business 

- Positive, fun and professional environment 

- Join a highly-skilled team who are passionate about delivering a first-class service 

- Excellent development and progression opportunities 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you’re seeking your next challenge as a Senior Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.