Head of IT Operations

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About the role

IT Services are excited to welcome a new Head of IT Operations to lead and manage our critical IT Operations function and team.

You will lead the team responsible for the daily operations, preventative maintenance, support and upgrades necessary to provide service and support to our customers - the students and staff of the University. Directly and through your team, you will safeguard the stability of our entire production environment - data centres, networks, systems and applications.

In this role you will ensure that your teams have the knowhow, resources, environment and support necessary to meet their purpose in an effective, ‘customer focused’ and continuously improving manner. You will foster excellent team work and collaborative and supportive behaviours, removing constraints and enhancing working across team boundaries both within IT operations and across the wider IT Service. You will have overall responsibility for around £1.3 million of annual revenue budget within IT Services to support our ongoing service delivery, with associated contract management responsibilities, and you will play a key role within projects delivering new and improved services and capabilities to our customers.

About you

You will have substantial experience of working in a complex IT organisation in a leadership position, as well as a proven track record of running reliable services within a structured environment based on the pragmatic application of ITIL best practice. You will be a strategic thinker who is customer focused; used to working in a matrix managed environment; and capable of working creatively across organisational boundaries to drive constant process improvement.

We look forward to receiving your application.

Additional information

This is a full-time permanent position.

We anticipate that interviews will take place between 28 and 30 November 2018.

Leicester is a leading University committed to international excellence, world-changing research and high quality, inspirational teaching. We are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. Located in the heart of the UK, you will have the opportunity to progress your career in a supportive and varied environment that values hard work and recognises individual achievement.

In return for your hard work, we offer a working environment that is committed to inclusivity, through promoting equality and valuing diversity. We offer a competitive salary package with excellent pension scheme, a generous annual leave allowance and an online portal that offers a range of lifestyle benefits and discounts. Located close to Leicester city centre, our award winning campus benefits from a wide range of cafes, a fully equipped sports centre and nursery facilities. Further information regarding our extensive range of staff benefits is available on our website.

Advert closes midnight on: 22 Nov 2018

To find out more and to apply, please click the APPLY button.