Service Delivery Manager

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Im currently looking for A Service Delivery Manager for a key client based in Melbourne near the CBD for a 6 months project.

The ideal candidate will have at least 3 year's experience in running a service desk and large teams in a challenging environment and will be able to hit the ground running from the first day in the role.

The purpose of the Service Delivery Manager position is to ensure the delivery of high quality IT Support Services via the Service Desk function to the business by providing 1st and 2nd level support services via phone, email and remote support tools, and ensuring the timely delivery of Service Requests within agreed service levels.

Essential skills for this role:

* A high level of attention to detail

* Exceptional customer service skills

* Strong communication skills (both verbal and written)

* High degree of initiative

* Ability to work autonomously

* Demonstrates good people management skills

* Commitment to quality outcomes

* Ability to think laterally and remain calm in stressful situations

Technical Skills needed:

* Proficient with Windows 7 and 10 operating systems

* Proficient with Microsoft Office Suites