IT Support Analyst

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Job Title - IT Services Desk Assistant

Location - Glasgow

Salary - £20,000- £24,000

Description - An exciting opportunity for an IT Support Assistant has arisen for a professional, self-driven individual in the Glasgow area.

The successful candidate should be passionate about providing highest level of customer service and will be comfortable in engaging with stakeholders at all levels.

It is essential that candidates have excellent soft skills, an enthusiasm for learning and a strong aptitude for troubleshooting problems.

Role Requirements

* Provide first line support to internal stakeholders, assisting them with hardware, software, network and communications problems by phone, email and desk-side support;

* Ensure all support calls and service requests are logged and administered using the appropriate service desk systems and working to agreed service levels;

* Support calls are escalated to the appropriate member of the internal/external team, using the agreed escalation procedures;

* Providing user support to staff in remote offices, making site visits as required;

* Assisting with the administration of staff joining, leaving or moving within the organisation in relation to the creation of user accounts, password creation, email accounts and security access;

* Assist with the installation of new hardware as required for new users or systems upgrades;

* Help with the maintenance of the asset register, ensuring all assets are tagged and accurately recorded in the register;

* To assist with the administration, maintenance and provision of the organisations mobile working and telephone services;

* Create and maintain all documentation relating to Information Services procedures;

* Have good knowledge of Microsoft operating systems and office products.

For this role you must have:

* A minimum of 2 years experience working in a similar role

* Good familiarity with Microsoft technologies such as Active Directory, Server and Exchange

* Good understanding of Office 2010 - 365

* Windows 10 knowledge

Windows; server; vmware; active directory; exchange;

For more information please apply directly or call Lewis Mein on 0131 558 4817.