1st Line Support


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

4th November 2018

Location

Leeds

Salary/Rate

£16000 - £22000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

1st Line Support / Service Desk Analyst / Service Desk Engineer / 1st Line Support Analyst / 1st Line Support Engineer / First Line Support / First Line Support Engineer / First Line Support Analyst / Hardware / Software / Log Calls / Call Logging / Escalate / Security Incident Report / Windows 7 / Windows 8 / Windows 10 / Windows Server / Microsoft Exchange / MS Exchange / Active Directory / AD / Microsoft Office / Remote Control Software / VNC / Dameware / Bomgar / ITSM / HP Service Centre / Service Now / Citrix / Backup / Cloud / ITIL

1st Line Support

One of our top telecommunications clients is seeking 4x 1st Line Support Analysts to join their expanding team in West Yorkshire. You will provide First line Support and offer problem resolution to external customers, assisting them with both hardware and software issues. You will provide this support via telephone and email, aiming to exceed the agreed SLA.

1st Line Support Analyst duties will include, but not limited to:

*Log and categorise calls on the internal call logging system, with attention to detail

*Providing feedback to the user regarding their issue until a resolution is found

*Liaise with additional support teams and third party companies

*Clear recording of the fault and resolution at a highly detailed level and in line with any timescales set out within the SLA

*Escalate any unresolved to the 2nd line support team when necessary

*Carry out "ad-hoc" assignments as and when required

*Provide trend analysis from Service Desk software

As the 1st Line Support you will be required to possess:

*Technical knowledge of Windows 7,8 and 10

*Experience with Windows Server, and Microsoft Exchange Administration/Support, including Active Directory

*Microsoft Office knowledge

*Knowledge of Remote Control Software - VNC, Dameware, Bomgar

*An excellent telephone manner

*Strong analytical/problem solving abilities

With a salary on offer of up to £18,000, this is an excellent opportunity to join a large organisation, which offers the opportunity to develop your IT career further.

To be considered for this role, submit your CV today, or contact Vicci for more information on 0121 214 6198, or [email protected]

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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