2nd November 2018
£34366 - £37152
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MI5’s Infrastructure Services is made up of a number of engineering teams, each playing their part to ensure the organisation’s IT Services are reliable, stable and resilient to help keep the country safe. This is an exciting opportunity to be part of one of these teams and contribute to protecting the UK from threats to national security, including terrorism and espionage.
We are seeking individuals who have a passion for IT, are enthusiastic and keen to learn. You will already have some IT experience in any of the roles on offer, and regardless of which area you join us in, we will develop your technical capability with on the job training and an opportunity to obtain industry recognised accreditation where necessary.
On this occasion, we are looking individuals to join the following areas within the Infrastructure Services:
Desktop Implementation Engineers
Infrastructure Tools Engineers
Mobile Connections Engineers
Data Centre Service Engineers
IT Operations Engineers
Systems Monitoring Engineer
Depending on the role, your responsibilities will vary but you can be sure you will be part of a supportive team and provided with the opportunity to develop your technical knowledge for a rewarding career within MI5. This is not an exhaustive list of responsibilities
Support and troubleshoot a variety of different IT systems;
Build a good customer relationship with end users and deliver excellent customer service;
Receive and respond to IT incidents and service requests within agreed SLAs;
Liaise regularly with other IT support teams, including partners in other UK intelligence agencies; to ensure they are up to date and informed;
Identify problems and areas for continual service improvement;
We are looking for enthusiastic individuals who have a strong desire to develop their technical skills in a specific area of MI5’s infrastructure Services. You will be expected to work as part of a team, dealing directly with customers and sometimes in response to time critical operational requests. Therefore, strong troubleshooting ability is essential for success in this role.
You will be required to be able to effectively plan ahead and set clearly defined and realistic deadlines, taking a flexible approach to problem solving.
As we are seeking a wide range of technical skills, we are seeking individuals who can demonstrate knowledge and experience in some of these areas: a good working knowledge of Microsoft (MS) operating systems, including MS office suite. Practical experience in IT installation and PC hardware diagnosis and repair; a good knowledge of Networking, Windows SCCM 2012/CB, Windows Server Management and Mobile Communications; a good understanding of network, storage and computer hardware platforms as well as Data Centre Infrastructure Management (DCIM) and experience in using Data Centre toolsets.
ITIL foundation is desirable, but not essential.
We are also looking for people with some experience in any of the following areas
Hardware installation and diagnosis
VB Script or PowerShell
Microsoft Windows operating system support
Microsoft Office Support
Enterprise Anti-Virus support
We particularly welcome applications from women and Black, Asian and Minority Ethnic candidates.
To find out more and apply, please visit our website by clicking the APPLY button.
To apply to MI5 you must be a born or naturalised British citizen, over 18 years old and normally have lived in the UK for nine of the last ten years. You should not discuss your application, other than with your partner or close family member