Project Manager

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Project Manager- Newcastle- 3 Months.

Purpose Of Role:

Role is to lead the project to deliver the development & integration activities required to meet specific requirements. Work packages inc. IVR development, management of Genesys for WDE application customisation & creation of Orchestration & Routing using Anana. Role will end when the developments have been unit tested and handed over into the client to Verify for Systems Integration Testing.

Key Responsibilities:

* Demonstrable experience and capability to manage projects autonomously.

* Thorough understanding of concepts, procedures and application of project management and a good knowledge in other subjects or disciplines, which are relevant to the content of the project (e.g. six sigma and network management processes).

* Evaluates, sometimes complex (please see project matrix for further detail) situations using multiple sources of information. Solution may require some new planning and resource elements but unless exceptional unlikely to be totally bespoke.

* Projects may involve a higher element of risk to business and require ability to use recognised project management methods and processes, depending on risk profile and governance needs.

* Is recognised as a key supplier in delivery of a client or internal business benefit.

* Must have proven ability to apply relationship management skills and to be able to build and own client and stakeholder relationships at senior (e.g. GM and above or prime external customer). Third party suppliers may have to managed in terms of selection, deliverables, timelines and budgets.

* Directs and manages on all elements of project and should guide Project Managers. Might lead a team on a portfolio of 'small' projects.

* Acts as lead change agent with ability to channel resources effectively internally developing better delivery practice or ability to identify the change impact on the organisation, identify stakeholders and manage relationships, risk and engagement to deliver the project's outcomes successfully.

Business Impact:

* In-depth understanding of how the BU integrates within the LOB and has developed a broad commercial awareness of the company's products and services as compared to competitors.

* Impacts on the business through holding operational responsibility for planning, financial and budgetary control, end results and setting decision frameworks within the defined boundaries of a specific project.

Authority/Decision Making:

* Full autonomy to decide the achievement of all project needs, both resource-based and financial.

* Will only need to seek higher authority on any matters that exceed budget limits or are perceived as outside scope of project activities.