Support Engineer (Enhanced DBS, 2nd Line Support)

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Customer Support Engineer (EDBS Cleared) - North London - initial 3 month contract

Pay: £160 to £211 per day

Customer Support Engineer (EDBS Cleared) required to join a reputable ICT support and teaching company focusing on providing on-site support to a school in North London on an initial 3 month contract.

Candidates should ideally hold active Enhanced DBS clearance or be willing to undergo clearance checks.

Key Skills

* 1st /2nd line IT support & implementation experience including MS Server 2008/2012/7/8/10, AD, Group policies, DNS, DHCP, Vanilla Network Support, Apple, CC4, printers and projectors ideally within a customer-focused environment

* Strong problem solving abilities. Excellent communication, customer handling and inter-personal skills

* Strong planning, organising and prioritising abilities.

* Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery

* Prior school ICT support experience

Duties:

* Carrying out routine and ad hoc network management tasks including daily backups, anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur.

* Respond to incidents logged by the customer, in an appropriate manner by having a detailed understanding of the Incident Management processes and its business impact.

* Management of incidents to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement.

* Providing maintenance and repair services such as projector fixes, and laptop builds

* Ensure that all systems used to carry out work activities are updated on a real time basis, including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation.

If this role is of interest to you please submit your CV in the first instance.