IT Operations Manager

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IT Operations Manager

Poole, Dorset

£52,379 - £61,622 DOE Plus Excellent Benefits

Our client is the charity that saves lives at sea. They are currently recruiting an experienced IT Operations Manager to lead the planning, delivery and support of their systems in line with the organisation’s business objectives and Technology Vision.

The role will report to our client’s Head of IT, working with multiple senior stakeholders to develop their people, processes and systems. Our client’s aim to enable and inspire all in the charity that use Information Technology systems. It is essential to keep the organisation’s mission-critical systems online and effective, thereby directly supporting their lifesaving teams.

This is an important role for our client, it will:

- Co-ordinate and actively participate with Technology colleagues and groups across the charity to support delivery of the Technology Vision for the organisation; ensuring that the new and current programmes of work form a strong and stable platform for the longer-term future.

- Understand what matters most to colleagues, any existing technical risks to be addressed, emerging technology trends to be leveraged and Continuous Improvement opportunities.

- Creating the support services strategy and roadmap for the future (ensuring alignment to strategic and tacticalbusiness objectives) and leading on its execution.

- Lead IT support services including IT Helpdesk, Data Centre Services (Server support and hosting), Desktop, Network and Telecommunications and over-arching Service Management aspects to ensure agreed expectations are met and that value for money is always evident.

- Manage related partners, service contracts and budgets, ensuring the effective use of resources to deliver a high performing service that enables more efficient and effective business outcomes.

- Deliver a cutting-edge, first class IT support experience to a distributed and extremely diverse user base that staff and volunteers can rely on. It will anticipate and manage needs proactively and respond with an appropriate sense of urgency and quality of output.

To be considered, you will need a degree level qualification and/or substantial experience in the IT industry in a senior management capacity.

The following is also essential:

- Working as a generalist IT leader at a senior level, including working with a broad range of stakeholders

- Strategic level business and/or IT planning and the ability to distil and deliver strategic initiatives

- Managing an IT support function, ideally in a primarily Microsoft-based environment

- Managing complex technical support teams and demonstrable IT infrastructure experience and knowledge

- Achieving results by working collaboratively with others at all levels of seniority

- Project management

The ideal IT Operations Manager will expect the best, know what this looks like, then inspire, support and challenge their team to achieve it.

Our client is moving forward. If you too are results-focused, passionate about delivering great outcomes in a complex and progressive technology environment with multiple stakeholders, to support the saving of lives, then please apply.

The closing date for applications is the 18th November 2018. Initial interviews will be held on the 27th November 2018 and the second round of interviews will be held on the 4th December 2018.

Our client’s staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. They respect and value diversity of background, skills and perspectives within their teams, and consider it essential to help them deliver a world-class lifesaving service. They are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, our client also looks for applicants who share their commitment to living their values (trustworthy, courageous, selfless, and dependable), and helping them work towards their goal of halving drowning in the UK and Ireland by 2024. This involves a growing commitment to preventative action, using expertise to work in partnership with communities locally, nationally and internationally to prevent drowning.

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This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: IT Operations Manager, IT Project Manager, IT Programme Manager, IT Project Delivery Manager, IT Manager, Head of IT, Senior IT Manager, Senior IT Support Manager, IT Management.