IT Support Engineer - 1st & 2nd Line Service Desk Analyst

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IT Support Engineer / 1st & 2nd Line Service Desk Analyst that has excellent troubleshooting, customer service and communication skills is required for a busy Helpdesk with an IT Company based in Central London.

SALARY: £22,000 - £24,000 per annum (depending on experience) + Benefits

LOCATION: London

WORKING HOURS: 40 Hours per Week split over the following shift pattern:

Monday to Friday 4pm to 11pm and either Saturday or Sunday 9am to 6pm (You can decide if you prefer to work on a Saturday or Sunday)

** Career Progression Opportunities **

JOB OVERVIEW

We have a fantastic new job opportunity on a busy Helpdesk for an IT Support Engineer / 1st & 2nd Line Service Desk Analyst that has excellent troubleshooting, customer service and communication skills.

Working as the IT Support Engineer / 1st & 2nd Line Service Desk Analyst you will join a small Helpdesk Team supporting a range of clients, troubleshooting and resolving any issues or escalating the issue to the 3rd Line Support Technician.

As the IT Support Engineer / 1st & 2nd Line Service Desk Analyst you will also have the opportunity to get involved on-site problem solving, IMAC (installations, moves and changes) and project management (after training), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from firewall installs or upgrades and PC installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers.

As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL.

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

IDEAL CANDIDATE REQUIREMENTS

As the IT Support Engineer / 1st & 2nd Line Service Desk Analyst you will have the following skills and experience:

                                                                                                                                                       Must have previous second line support experience within a helpdesk and on-site environment

                                                                                                                                                       Solid experience solving / troubleshooting desktop and server problems

                                                                                                                                                       MCSE or equivalent qualification

                                                                                                                                                       Excellent customer facing and customer service skills

                                                                                                                                                       Excellent written and verbal communication skills

                                                                                                                                                       Pleasant and helpful telephone manner

                                                                                                                                                       Consultative background, in particular working within a managed service environment would be highly desirable

                                                                                                                                                       Have the flexibility to work the shift patterns available for this role

A wide range of skills make up the Company’s offering, with the main ones are listed below:

                                                                                                                                                       Microsoft operating systems (desktop and server)

                                                                                                                                                       Microsoft Exchange

                                                                                                                                                       Microsoft SQL Server

                                                                                                                                                       Symantec Backup Exec

                                                                                                                                                       Symantec Anti-virus

                                                                                                                                                       Veeam Backup

                                                                                                                                                       ADSL, routers

                                                                                                                                                       Dell SonicWALL Firewall/VPN/UTM/SSL-VPN

                                                                                                                                                       Wireless networking

                                                                                                                                                       Desktop applications

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P4493

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