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Customer Services - Cloud Solutions
Premium Job From Softcat
Recruiter: Softcat
Listed on: 29th October 2018
Location: Buckinghamshire
Salary/Rate: Up to £25k plus excellent benefits
Salary Notes: Up to £25k plus excellent benefits
Type: Permanent
Start Date: ASAP
Reference: o8ef8fwt_expired
Contact Name:

This job has now expired please search on the home page to find live IT Jobs.

Your role

In this role, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. Through monthly workshops, scheduled reviews and proactive activities you will work closely with clients to ensure they obtain the maximum value from their investment.

What you'll be doing

Form trusted advisor relationships with key CIS clients
Utilise an industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate
Deliver comprehensive feature demonstrations of the CloudHealth platform to clients
Perform end to end technical onboarding of clients Cloud estate into the CloudHealth platform
Provide proactive optimisation reporting as part of a scheduled service
Supplement optimisation reporting with scheduled workshop sessions to communicate optimisation activities
Provide ad hoc support to all clients. Resolve all service requests that are logged by CIS clients
Deliver scheduled, high-level webinars to communicate platform features and updates

What we need from you

Ideally, you will have experience and knowledge of Cloud infrastructure and terminology - Cloud / Software solutions
You will also be expected to have, or work towards the CloudHealth vendor certification
Good presentation skills
Confident using Microsoft applications such as Excel, Word, PowerPoint etc
Strong relationship building skills
An interest in cloud technologies

Nice to have

Broad knowledge of cloud platforms and technology such as Azure, O365 and AWS
Experience working with Cloud optimisation solutions such as CloudHealth would be an advantage
Knowledge of asset management principles would be an advantage

About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: softcatcom