Customer Services - Cloud Solutions


Premium Job From Softcat

Recruiter

Softcat

Listed on

29th October 2018

Location

Buckinghamshire

Salary/Rate

Up to £25k plus excellent benefits

Salary Notes

Up to £25k plus excellent benefits

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Your role

In this role, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. Through monthly workshops, scheduled reviews and proactive activities you will work closely with clients to ensure they obtain the maximum value from their investment.

What you'll be doing

Form trusted advisor relationships with key CIS clients

Utilise an industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate

Deliver comprehensive feature demonstrations of the CloudHealth platform to clients

Perform end to end technical onboarding of clients Cloud estate into the CloudHealth platform

Provide proactive optimisation reporting as part of a scheduled service

Supplement optimisation reporting with scheduled workshop sessions to communicate optimisation activities

Provide ad hoc support to all clients. Resolve all service requests that are logged by CIS clients

Deliver scheduled, high-level webinars to communicate platform features and updates

What we need from you

Ideally, you will have experience and knowledge of Cloud infrastructure and terminology - Cloud / Software solutions

You will also be expected to have, or work towards the CloudHealth vendor certification

Good presentation skills

Confident using Microsoft applications such as Excel, Word, PowerPoint etc

Strong relationship building skills

An interest in cloud technologies

Nice to have

Broad knowledge of cloud platforms and technology such as Azure, O365 and AWS

Experience working with Cloud optimisation solutions such as CloudHealth would be an advantage

Knowledge of asset management principles would be an advantage

About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: softcatcom

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