Service Desk Analyst
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My client requires a team of Service Desk Analysts to help support a busy Service Desk Function...
Day to day duties and expectations
· Call taking
· Queue management
· Good time keeping
· To provide centralised advice and support to customer in line with contractual terms
Skills/experience required in detail
· Good communication skills both Written and verbally
· Proven customer service skills
· Positive, enthusiastic and supportive
· Ability to work under
Skills/experience required in detail
· Ideally experience in a Service Desk, First or Second Line Support capacity, with demonstrable experience of resolving incidents for a large corporate customer
· Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure
· Committed to customer satisfaction and ownership of issues
· Experience of supporting Windows 7 and Microsoft Office 2010 including Outlook
· Experience with supporting remote workers across a VPN
· Demonstrates analytical and systematic approach to resolving complex problems and assignments.
· Takes initiative in identifying and negotiating appropriate development opportunities.
· Able to define and follow instructions and procedures
· Proven experience in IT Service environment.
· Demonstrates the ability to absorb and apply technical information.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.
