Service Desk Analyst - 1st & 2nd Line Support - City, Banking

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IT SERVICE DESK ANALYST - BANKING, LONDON, CITY

IT Service Desk, IT Helpdesk, Ticketing Systems, HEAT, Remedy, Hornbill, Topdesk, 1st & 2nd Line Technical Support, 50% Service Desk / 50% Desktop, SLA's, Microsoft Windows, Desktop, Laptops, Remote Connectivity, MS Exchange, MS Active Directory, VMware,

£25,000pa to £28,000 (dependent on experience and professionalism) + Personal and Team Bonuses, Training & Development (with accreditations) Health & Pension.

The client is a Financial Services and Investment organisation that are actively seeking a career minded, professional, ethical and confident IT Technician to support their Helpdesk, Desktop and Server functions.

Based out of their City HQ you will be responsible predominantly 1st & 2nd Line Technical Support around their office user base, dealer and trading floors as well as on the IT Service Desk.

You will be professional, polite, courteous with excellent communication skills and have a calm and methodical approach to you work, a strong and professional service ethic with a natural willingness to help your IT Team, peers, colleagues, customers and stakeholders.

KEY TECHNICAL SKILLS YOU WILL HAVE:

* Previous experience in a Service Desk or Helpdesk position

* ExperiencewithHelpdesk and Service Desk Applications (for example)

* HEAT

* REMEDY

* HORNBILL

* TOPDESK

* Excellent PC, Laptop and Desktop skills

* Windows Genealogy - 2003 / 2008 / 2012 - MCSE Level {Desirable}

* MS Exchange

* MS Active Directory

* VMWare, Hyper-V

* VDI

* IT License & IT Software License Management

* ITIL Processes

* Citrix XenApp {Desirable}

KEY PERSON SKILLS YOU WILL HAVE:

* An exceptional customer service ethic as you will be dealing from Directors and PA's, Traders and Broker's to 3rd Line Technical Support staff.

* Excellent team working skills and relationship skills with users and colleagues

* Emphasis always on the customer to ensure they receive an exceptional level of service.

* Self-motivated with a positive, challenge orientated attitude.

* Excellent oral and written communication skills

* The ability to communicate effectively at all levels of a business

* A high level of general education

Should you have the experience, enthusiasm, motivation and attitude to rise above your peers and secure this role, my client will offer you a solid, steady and enviable career path including an excellent salary package consisting of:

£25,000pa (potentially more) base salary plus bonus, training & development (with accreditations), health and pension benefits.