Technical Support Specialist

This job has now expired please search on the home page to find live IT Jobs.

For one of the biggest multinationals worldwide, we are looking for a Technical Support Specialist.

Location: Amsterdam. The duration of the contract will be 2 years.

The key characteristics are:

* Acting as voice and action party (re-active as well as pro-active) for the technical worker community when IT service failures impact their operations.

* Working face to face with, or remotely support technical workers to identify issues and new requirements in an early stage and prevent escalations.

* Advising users of the best possible use of the available infrastructure, specifically in the technical compute environment.

* Taking End-to-End ownership of problems affecting technical workers and acting collaboratively with other IT service areas to find resolution.

Technical Skills and Experience

* Proven knowledge/certification of at least Windows, RedHat Linux, NetApp Storage, EMC Isilon storage, HP RGS / Leostream, Microsoft Desktop, Active Directory or LDAP products.

* Excellent customer interfacing experiences.

* Extensive troubleshooting and analytical skills, helicopter view.

* Ability to clearly identify various components of the services and reported issues.

* Highly customer focused/minded while possessing courage to resist always providing "quick fix".

* Demonstrated ability to operate successfully in regional and sometimes global environment.

* Excellent written & spoken English essential.

Are you ready for your next big challenge?

MBA does apologise when this job does not match your profile. However, if you have any colleagues who may be interested in this contract opportunity; please forward this email to them. If they are successfully placed at our client site, we will award you with £150.00 (180 Euros).

Thank you for your time and we hope to hear from you soon,

Regards

Michael Bailey International is acting as an Employment Business in relation to this vacancy.